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Terms of Service
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY.

These terms (the "Terms") govern your use of the web site at www.PCWatchdogs.com ("Site") and any computer support services provided either by telephone or computer (the Site and the computer support services are collectively referred to as the "Services") provided by PCWatchdogs.com, owner and operator of PCWatchdogs.com, its subsidiaries, affiliates and contractors ("PCWATCHDOGS.COM," "we" or "us"). By accessing, ordering or using the Services via telephone or online via the Site, you ("You" or "Your") and other users of the Services (collectively, "Users") agree to these Terms and our Privacy Policy. If you do not agree to these Terms, You may not access or use the Services.
Terms of Use
We provide you with access to and use of the Services subject to your compliance with the Terms. PCWATCHDOGS.COM reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that (a) You are at least 18 years old; (b) You have the right, capacity and authorization necessary to legally bind Yourself to the Terms; (c) You have read and agree to the terms of the Privacy Policy on the Site, (d) You will comply with all treaties, laws, rules and regulations applicable to Your use of the Services, (e) any information You submit to PCWATCHDOGS.COM is correct and complete, and (f) any payment or credit card information You supply is correct.
Authorization to Access Your Computer
You acknowledge that by your use of the Services you are authorizing PCWATCHDOGS.COM to access and control your computer for the purposes of computer diagnosis, service and repair. In connection with delivering the services, PCWATCHDOGS.COM may download and use software, gather system data, take remote control of your computer and access or modify your computer settings. By accepting these terms, you hereby grant PCWATCHDOGS.COM the right to connect to your computer, download and use software on your computer to gather system data, repair your computer, take remote control of your computer and change the settings on your computer while performing the services. Other than as set forth in the warranty section below, you agree that PCWATCHDOGS.COM has no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or may be related to the services.
Data Backup
PCWATCHDOGS.COM DOES NOT PROVIDE DATA BACKUP OR RESTORATION SERVICES. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL INFORMATION, DATA, TEXT OR OTHER MATERIALS (COLLECTIVELY "CUSTOMER DATA") AND SOFTWARE STORED ON YOUR COMPUTER AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT PCWATCHDOGS.COM HAS NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SERVICES.
PCWATCHDOGS.COM DOES NOT PROVIDE BACKUP COPIES OR SUPPORT INSTALLATION OF UNLICENSED SOFTWARE TO CUSTOMERS. PLEASE ENSURE THAT YOU HAVE A LICENSED COPY OF ALL NECESSARY SOFTWARE.
Scope of Services
You may initiate the Services via telephone, Site, or other means made available by PCWATCHDOGS.COM. PCWATCHDOGS.COM will use reasonable efforts to answer your personal technology question and resolve your personal technology problem for a fee as set forth in the Site or quoted on the telephone. PCWATCHDOGS.COM may provide certain portions of the Services or the entire Services via remote control session or e-mail. We may set forth limits to the personal technology we support. Certain Services may have minimum system requirements.
Warranty
The Services may not be successful because the problem may be beyond our ability to resolve remotely. If we are not able to answer your question or resolve your technology problem and you have complied with all your obligations in these Terms, You can call us by telephone within twenty four (24) hours from the time you originally received the Services and we will use commercially reasonable efforts to try to resolve your problem at no additional charge. If we cannot resolve the problem then, at the discretion of PCWATCHDOGS.COM, we will refund the fees paid for the Services. Such refund shall only be provided if you request the refund within twenty four (24) hours from the time the Services were rendered and we have determined that we cannot resolve the problem. As set forth below, there are no other warranties for the Services.
DISCLAIMER OF WARRANTIES YOU UNDERSTAND AND AGREE THAT EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICES (INCLUDING, WITHOUT LIMITATION, ALL ADVICE, CONTENT, AND SOFTWARE) ARE PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, COMPLETENESS, USEFULNESS OF THE SERVICES, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PCWATCHDOGS.COM DOES NOT WARRANT THAT THE SERVICES WILL BE TIMELY, SECURE, UNINTERRUPTED, ERROR FREE, OR SUCCESSFUL IN RESOLVING YOUR QUESTION OR COMPUTER PROBLEM. PCWATCHDOGS.COM MAKES NO WARRANTY THAT THE SERVICES WILL MEET USERS' EXPECTATIONS OR REQUIREMENTS. NO ADVICE, RESULTS, CONTENT OR MATERIALS WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICES SHALL CREATE ANY WARRANTY. ANY CONTENT OR SOFTWARE THAT YOU ACCESS, DOWNLOAD OR USE WITH THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU AGREE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM SUCH ACTIVITIES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Use of Software and Tools
PCWATCHDOGS.COM may need to download and/or run software on your computer to help diagnose and resolve computer problems. PCWATCHDOGS.COM uses several types of software: the first type provides computer system information to PCWATCHDOGS.COM which helps us diagnose and resolve your technology problem, the second type allows PCWATCHDOGS.COM to remotely connect to and control your computer, and the third type generally consists of utilities and other tools to improve computer performance and help solve your technology problem.
You acknowledge and agree that use of all PCWATCHDOGS.COM’s software and third party software and tools (accessed, downloaded or otherwise provided or made available with the Services (collectively "Software") are subject to the license agreements that may appear or be referenced when you access or download the Software. You may not access, download or use any Software without agreeing to the terms and conditions of the license agreements without modification. You agree that we may download and utilize Software from third party web sites and accept any applicable license agreements on your behalf. You acknowledge and agree that we may download and install trial versions of Software that will expire and cease to function after a certain period of time (usually thirty days) unless you purchase a license to continue using such Software. You may use the PCWATCHDOGS.COM software only in connection with the Services and for no other purpose. You agree that we may, but are not obligated to, remove any Software downloaded to your computer during the Services after we have completed or terminated the Services.
Customer Responsibilities
You must cooperate with PCWATCHDOGS.COM and promptly respond to our requests for information and comply with our requests to take actions to resolve your technology problem. You must consent to the downloading and use of Software on Your computer and accept all applicable license agreements for the Software.
Monitoring of the Services
We may, but have no obligation to, monitor and record the Services, including telephone calls and online sessions for purposes of improving customer service, internal training and internal market research. You acknowledge and agree that we do retain the right to monitor and record the Services and to disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request, to operate the Services properly, or to protect ourselves and/or our customers. Please see our Privacy Policy for further details.
Fees and Payment
The applicable fees for the Services You order will be quoted on the telephone and may be available on the Site. The fee for the Services will be charged directly on your credit card and you agree to pay the charges applicable to your selected Services, as well as any applicable taxes.
Service Availability
The Services may not always be available in your time zone or geographic location. The Services may not always be available due to system maintenance or Internet service disruptions.
Use of the Services
You may not use, download or copy any information, data, text, photographs, graphics, video, or other materials provided with the Services ("Content") unless: (1) You use the Content solely for personal, informational and non-commercial purposes; (2) PCWATCHDOGS.COM's trademarks and copyright symbol and statement set forth on each page of the Site appears on each downloaded or copied page; (3) no modifications are made to any Content; and (4) PCWATCHDOGS.COM has reviewed and authorized such use. The rights granted to you in connection with the Services constitute a license and not a transfer of title. PCWATCHDOGS.COM reserves the right to revoke the authorization to view, download and print the Content available on the Site at any time, and any such use shall be discontinued immediately upon notice from PCWATCHDOGS.COM. Except as expressly provided herein, You may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any Content from the Services in whole or in part without the prior written permission of PCWATCHDOGS.COM. Any rights not expressly granted herein are reserved by PCWATCHDOGS.COM.
Restrictions
You shall not: (a) "mirror" any Content on the Site on any other server without PCWATCHDOGS.COM's prior express written permission, (b) use the Service for any illegal purpose, (c) misuse, abuse or make any unauthorized use of any property, network, website, personnel or equipment of PCWATCHDOGS.COM or its customers or its suppliers, including but not limited interfering with or otherwise disrupting networks connected to the Service, (d) engage in any activities or actions in connection with the Services that infringe or misappropriate the intellectual property rights of others, including without limitation, copyright, patent, trademark, trade secret and confidential information, (e) engage in any activities that violate the personal privacy or publicity rights of others; (f) access, monitor or use data, traffic, computers, systems, facilities or networks provided with or accessible from the Services, without proper authorization, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; (g) send unsolicited commercial messages, advertising, informational announcements or communications in any form ("SPAM") in connection with the Services; or (h) interfere with the Services or any system, service, network, or person accessible from the Services, including without limitation deliberate attempts to overload a system by the multiple postings of messages.
Modifications to the Services
We reserve the right, for any reason, in our sole discretion and without notice to you, to modify, terminate, change, suspend or discontinue any and all aspects of the Services, including Content, Software, features and/or hours of availability, and we will not be liable to you or to any third party for doing so.
Security
While we use reasonable security measures to deliver the Services, You understand and acknowledge that no data transmission over the Internet can be guaranteed to be 100% secure and in any event we cannot guarantee that any personal information you submit to us will be free from unauthorized intrusion.
International Use
Currently, the Services are only available for residents of the United States & Canada. PCWATCHDOGS.COM may, from time to time, offer promotions to residents of other countries. You agree to comply with all applicable export laws and regulations, including without limitation, those of the United States Department of Commerce. You represent and warrant that you are not on the United States' prohibited party list and not located in or a national resident of any country on the United States' prohibited country list.
Proprietary Rights
PCWATCHDOGS.COM respects the proprietary rights of software and hardware manufacturers and will not install or support unlicensed materials.
Links from and to the Site
This Site may contain hyperlinks to Web sites that are not controlled by PCWATCHDOGS.COM. PCWATCHDOGS.COM is not responsible for and does not endorse or accept any responsibility over the contents or use of these Web sites, including, without limitation, the accuracy or reliability of any information, data, opinions, advice or statements made on these Web sites. You may not provide any type of link to the Site without the express written permission of PCWATCHDOGS.COM. We reserve the right, however, to deny any request or rescind any permission granted by us to link through such other type of link, and to require termination of any such link to the Site, at our discretion at any time.
TERMINATION
PCWATCHDOGS.COM RESERVES THE RIGHT TO CEASE PROVIDING THE SERVICES FOR ANY REASON AT ANY TIME AND INSTEAD REFUND THE FEES PAID FOR THE APPLICABLE SERVICES FOR THE TIME PERIOD, IF ANY, AFTER TERMINATION OF THE SERVICES. IF YOU BREACH THE TERMS NO REFUND WILL BE PROVIDED. OTHER THAN PROVIDING A REFUND WHEN WE TERMINATE FOR OUR CONVENIENCE, PCWATCHDOGS.COM WILL NOT BE LIABLE TO YOU OR ANY THIRD-PARTY FOR TERMINATION OF THE SERVICES FOR ANY REASON. YOU ACKNOWLEDGE AND AGREE THAT UPON TERMINATION PCWATCHDOGS.COM MAY IMMEDIATELY DEACTIVATE OR DELETE YOUR USER ACCOUNT AND ALL RELATED INFORMATION AND FILES IN YOUR USER ACCOUNT AND/OR BAR ANY FURTHER ACCESS TO THE SERVICES.
INDEMNITY
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD PCWATCHDOGS.COM, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND AFFILIATES HARMLESS FROM ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, COSTS AND EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, IN ANY WAY ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR YOUR VIOLATION OF THE TERMS.
LIMITATION OF LIABILITY
IN NO EVENT SHALL PCWATCHDOGS.COM, ITS SUPPLIERS, AND REFERRAL PARTNERS OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM OR DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE SERVICES, SOFTWARE, CONTENT OR YOUR COMPUTER AND OTHER TECHNOLOGY INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE, OR ANTICIPATED PROFITS, OR LOST BUSINESS, DATA OR SALES, OR COST OF SUBSTITUTE SERVICES, EVEN IF PCWATCHDOGS.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
IN NO EVENT SHALL THE TOTAL LIABILITY OF PCWATCHDOGS.COM TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM THE TERMS OR YOUR USE OF THE SERVICES, SOFTWARE OR CONTENT EXCEED THE GREATER OF THE AMOUNT PAID FOR THE SERVICES AT ISSUE OR US $50.00.
Electronic Communications
The information communicated on this Site constitutes an electronic communication. When you communicate with us through the Site or other forms of electronic media, such as e-mail, you are communicating with us electronically. You agree that we may communicate electronically and that such communications, as well as notices, disclosures, agreements and other communications that we provide to You electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by us.
Notices and communications to PCWATCHDOGS.COM must be sent to the applicable address given in these Terms or to info@PCWatchdogs.com
Notice for California Users
Under California Civil Code Section 1789.3, California users of the Site are entitled to the following specific consumer rights notice: The headquarters of PCWATCHDOGS.COM is currently located at 2717 Hamm Ct., Sparks, NV 89436, phone(775) 624-8574" The charges for the Services are specified on the Site. If you have a complaint regarding the Services, please contact PCWATCHDOGS.COM by writing to the address above, or by e-mail at info@PCWatchdogs.com, or by calling (775)624-8574. The Consumer Information Center of the Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95384, or by telephone at (916) 445-1254 or (800) 952-5210.
General Information
This version of the Terms is currently effective. You should check these Terms periodically for modifications as we may modify the Terms from time to time without notice to you. By using the Services following any modifications to the Terms, You agree to be bound by such modifications. The Terms together with the Privacy Policy and any applicable license agreements constitute the entire agreement between you and PCWATCHDOGS.COM and govern your use of the Services, superseding any prior or contemporaneous agreements between you and PCWATCHDOGS.COM. The failure of PCWATCHDOGS.COM to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect. You may not assign the Terms or any of your rights or obligations under the Terms without the express written consent of PCWATCHDOGS.COM. The Terms inure to the benefit of PCWATCHDOGS.COM successors, assigns and licensees. The section titles in the Terms are for convenience only and have no legal or contractual effect.